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Why did we set up CCSEM under IMCQQ ?
Having been in the service industry for 25 years, I strongly believe that Customer Service is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their customers.
Quality alone is not enough. Excellence In Customer Service is the greatest competitive advantage for long term success. We set up CCSEM with the objective of promoting service excellence through awareness programs, seminars, workshops and certification training. We plan to have engagements with CEO’s, business owners, government employees and of course customer service professionals.
In order to enhance customer service, we recommend individuals and organization to subscribe to CCSEM.
We are driven by and committed to the development of people, systems and standards to improve customer service. So far, this year has been a great success and we would like to sincerely thank all the organizations and individuals that participated and supported all our activities.
Recently, IMCQQ organized a Workshop in Customer Service Excellence at EUREKA Building, University Science Malaysia, Penang. The event participants were really outstanding, with active interaction and discussion during each module session. Our trainers were also thrilled with the response and quality of the participants.
CCSEM also came out with it’s own website at www.CustomerServiceXSpecialist.com promoting training, seminars, awareness programs and consultation. We have special sections in our website blog for free e-books, e-magazine, newsletters and articles to give you ideas plus all that you need to create and implement service excellence within your organization.
We are giving away our Special E-Book The Proven 7 Golden Keys To Unlock The Secrets To Customer Service Excellence for the subscribers.
Sign-up for our latest news from www.CustomerServiceXSpecialist.com/blog Blog if you have not done it yet. You would be truly delighted to receive information from us generally sent out containing :
- a short summary of the hottest posts of the week
- special reflections and tips on Customer Service Excellence
- news, interviews and tips
I really hope you enjoy reading our E-Book.
From time to time, we will be sharing with you Tips, Techniques and Formulas to Unleash your Potential in order to Achieve the Desired Results in your business and personal enhancement.
CCSEM will be organizing a Customer Service Week sometime end of this year and we are really looking forward to this event.
CCSEM which is under the IMCQQ will continue organizing monthly programs, seminars, workshops and in-house training in line with its objective of creating awareness the importance of customer service excellence.
We seek and welcome your feedback – please email any contributions or ideas to firstname.lastname@example.org If you are interested in reviewing a book and being our guest blog post or featured story of the month for one of our upcoming magazines, please let us know.
If you would like to talk to me personally, please feel free to email me at email@example.com or call me at 013-4802720 anytime.
Let’s create a long lasting friendship for our mutual benefit.
Many thanks, take care and talk to you soon.
Mr. Junid, Customer Service Specialist, CCSEM